CRM Manager

Tepper Sports & Entertainment
Charlotte, NC
Full-Time
Sports Team
POSITION SUMMARY: - Tepper Sports & Entertainment, the parent company to the NFL‚Äôs Carolina Panthers, MLS‚Äôs Charlotte Football Club, and Bank of America Stadium events, is looking for a CRM & Database Manager to help lead the strategic development and execution of our CRM & database management, workflow, and optimization. This role will be part of the Business Strategy & Analytics Team and will work closely with several groups across the organization including Ticketing Sales & Service, Digital Marketing, and Finance. This person should have a team player attitude and demonstrate a flexible and adaptable work style that responds quickly and efficiently under pressure. Tepper Sports & Entertainment looks to provide its fans with the best fan experience and this role is critical to helping deliver on that promise. PRIMARY RESPONSIBILITIES: - Serve as the primary point of contact for KORE and Microsoft Dynamics, as well as the internal database administrator and subject matter expert - Responsible for training sales & service staff in CRM and ensuring that records are being updated and accurately in a timely manner - Create and develop reports and dashboards for data visualizations to support the day-to-day needs of the organization - Lead all efforts connecting CRM and our data warehouse to other data sources (e.g., email marketing, SMS messaging providers, Formstack, etc.) - Understand the sources of data that feed into our CRM system and recommend how best to collect, organize, and use this data to maximize revenue and fan engagement Design, build and drive campaigns to better engage our customer base - Analyze campaign performance and clearly articulate insight into how to improve engagement- Provide recommendations to the Ticket Sales and Service leadership team on how to leverage our CRM to execute on their strategic vision, including lead scoring, prospecting, and retention strategies - Assist marketing to develop target audiences for sales and service communications (email, social, web, print, etc.) - Own all day-to-day CRM administrative responsibilities, including: data manipulation, field/object creation and workflow/trigger creation Maintain data hygiene through duplicate identification and contact merging‚Äć

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Date Posted:
2022-09-30
Anticipated Start Date:
2022-11-28

Assistant Professor of Sport Analytics

Rice University
Houston, Texas
Full-Time
Non-Sports Company
The Department of Sport Management at Rice University is now accepting applications to fill multiple tenure-track positions to assist in further developing the department‚Äôs Sport Analytics major. The appointments will be made at the rank of Assistant Professor and will begin on July 1, 2023. The Assistant Professor will teach undergraduate courses and perform research in their specialized area. Therefore, successful candidates will have a promising research agenda and strong analytical and empirical skills as well as aspire to the highest standards of scholarship, professional activity, and a commitment to undergraduate education. The search committee will begin reviewing applications October 20, 2022 and will continue until the positions are filled. Rice University is a private, comprehensive research university located in the heart of Houston‚Äôs dynamic Museum District. It offers undergraduate and graduate degrees across eight schools and has a student body of approximately 4,400 undergraduate and 3,000 graduate students. Every year since 1988, Rice has been ranked among the top 20 national universities (US News & World Report). During each of the past four years, the Department of Sport Management was ranked #1 in ‚ÄúBest Colleges for Sports Management in America‚ÄĚ by Niche. Rice University and the Department of Sport Management are committed to building and sustaining an inclusive, diverse environment for our faculty, staff, and students. For information about the Department of Sport Management and the Sport Analytics major, visit www.sport.rice.edu. Houston offers abundant opportunities to interact with our numerous sport organizations including six teams at the professional level (NBA, MLB, NFL, NWSL, MLS, MLR). Houston is also home to the PGA‚Äôs Houston Open, the Insperity Invitational, the U.S. Clay Court Championships, the Texas Bowl, Rodeo Houston, and the Houston Marathon. Since 2004, Houston has twice hosted the Super Bowl as well as the NCAA Final Four, Copa Am√©rica Centenario, the Gold Cup, the MLB All-Star Game, the NBA All-Star Game, and the World Series. In the future, the 2023 NCAA Final Four, the 2024 College Football Playoff Championship Game, and several matches of the 2026 World Cup will be played in Houston.

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Date Posted:
2022-10-16
Anticipated Start Date:
2023-08-01